Regulatory & Complaints

Barristers in chambers are regulated by the Bar Standards Board. You can search the Barristers Register on the Bar Standards Board’s website here.

This shows (1) whether a barrister has a current practising certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy. Alternatively, you can contact the Bar Standards Board on +44 (0)20 7611 1444 to ask about this (or email contactus@barstandardsboard.org.uk).

Our aim is to provide a high standard of service at all times. If you have a complaint, please let us know as soon as possible. It is not necessary to instruct solicitors in order to make a complaint, although you are free to do so if you wish.

You can make a complaint by email to clerks@tgchambers.com or by post to Temple Garden Chambers, 1 Harcourt Buildings, Temple, London EC4Y 9DA, for the attention of the Complaints Officer. Your complaint will be acknowledged within 3 working days and handled in accordance with our Complaints Procedure.

A copy of our Complaints Procedure is available here. This includes information about:

• How to make a complaint;
• How Chambers will deal with your complaint;
  Your right to refer your complaint to the Legal Ombudsman (LeO), the independent body which deals with complaints about legal services, if you remain dissatisfied following Chambers’ response;
• How to complain to LeO; and
• The relevant time limits for making a complaint.

You can also search the decision data on LeO’s website here. This shows providers which received an ombudsman’s decision in the previous 12 months, and whether LeO required the provider to give the consumer a remedy. Alternatively, you can contact LeO on +44 (0)300 555 0333 to ask about this (or email enquiries@legalombudsman.org.uk). Please note that complaints to the Legal Ombudsman must usually be made within six months of Chambers’ final written response.

If you require this information or our Complaints Procedure in an alternative format, or need assistance in making a complaint, please contact Chambers on +44 (0)20 7583 1315 or at clerks@tgchambers.com.